Office Policies
Office Policies
Riverside Dental Center welcomes you to read and understand our Trenton dentist office policies
Welcome to Riverside Dental Centre. It is our optimal goal to provide you and your family with the highest quality of dental care, while maintaining a friendly and relaxing environment. To keep our standard of care to a level which best serves your dental needs, we ask that you kindly follow our Trenton dentist office policies. Please observe the following guidelines:
Dental Appointments
Your dental appointment is considered confirmed at the time of booking. This means we are reserving time with our dentist, assistant and hygienist, as well as operatory space as required. We will be sterilizing and preparing the operatory space as well as all the equipment and materials required for your procedure. We therefore request that if you are unable to attend the scheduled appointment you contact our dental office with 48 hours notice to reschedule. Appointment confirmations are done two weeks prior for hygiene and one week prior for appointments with the doctors. If you wish for us to call and remind you of your appointment the day before, please let us know.
Cancellation Policy
Bearing these special needs in mind, the Riverside Dental Centre requires a minimum of 48 hours notice if an appointment must be cancelled. Keeping in mind that the goal of our Clinic is to serve the needs of all patients, especially those in acute pain, our practice policy is that patients wishing to change their commitment to scheduled appointments for the sake of their convenience must give the practice a minimum of 48 hours notice. If less than 24 hours notice is given to cancel an appointment or no notice is given and the patient does not show up, a fee of $50.00 will be charged. Exceptions will be made for illness or personal tragedy.
Payment Policy
Unless prior arrangements have been made, payment is due upon completion of treatment. We accept Cash, Interact, Mastercard or Visa. If there are any outstanding charges on your account, payment is expected in full prior to your next appointment.
As a courtesy to you Riverside Dental Centre will accept payment directly from your Insurance Company for your dental care. Please note that not all services may be covered by your insurance carrier and every insurance plan has its own unique “quirks” and exceptions. Our office will do our best to assist our patients in understanding the details of their insurance plan; however, we are limited in the information we can access and it is ultimately the patient’s responsibility to understand their insurance.